With increasingly segmented markets, and equally
diverse ways to communicate, it’s more confusing than ever for public
relations professionals hoping to effectively reach their intended audiences.
Clearing up the confusion was the focus of the annual Communicator’s
Conference -- sponsored by the Public Relations
Society of America and the International
Association of Business Communicators -- on Wednesday, May 8 in downtown Portland.
More than 300 communications professionals from business, government, nonprofits and agencies packed the Governor Hotel to hear from the pros about best practices in connecting with audiences: “Integrate to Innovate” was the theme.
As a longtime observer of the communication arts in marketing, public relations and advertising, I can say that pendulum has swung back from specialized, segmented communication efforts to more of an integrated approach in the continually developing digital age.
More than 300 communications professionals from business, government, nonprofits and agencies packed the Governor Hotel to hear from the pros about best practices in connecting with audiences: “Integrate to Innovate” was the theme.
As a longtime observer of the communication arts in marketing, public relations and advertising, I can say that pendulum has swung back from specialized, segmented communication efforts to more of an integrated approach in the continually developing digital age.
Keynoters included: Shel Holtz, a organizational
communications consultant; Lee Odden, CEO of TopRank Online Marketing; and Jim
Endicott, public speaking coach and consultant.
Holtz focused on “content marketing,” noting that every company must become a media company because
of the decline of traditional news platforms. “We need to tell our stories” as
public relations professionals, but warned that “content must be relevant and
valuable because we are awash in a sea of data."
Companies and organizations must also be able to share that
content and deliver what their customers want. What kind of content? Videos,
podcasts, graphics and info graphics, webinars, gamification (yes, I looked it
up and while it’s not in the dictionary, it appears to be a bonafide approach
to problem solving) and more.
Odden, a digital wizard cited by the Wall Street Journal, New York Times, The Economist and Forbes, echoed that theme: “Content
is the currency for building social relationships that can boost sales” and
“who better to tell the stories” than communication professionals?
Endicott focused on public speaking.
“The reality of our lives is that our audience will have the attention
span of a five-year-old” and that most people are “very average presenters.” He
said that speakers “must have a compelling story and messages that resonate." He
encouraged attendees to “develop strong personal deliver skills because audience
want to hear from real people.”
Breakout sessions focused on internal audiences, internal
branding and integrated communications. Once again, this conference proved to
be one of the best single-day opportunities to glean the latest in
communications strategies and tactics in the Pacific Northwest. As a bonus, I was
able to chat with a dozen former students, all gainfully employed in the field
of public relations and communications.
