The phrase "May you live in interesting times" is an idiom (often called a "Chinese curse") that was popularized by Robert F. Kennedy in a 1966 speech to describe turbulent times as fraught with danger but full of opportunity. That turn of phrase certainly fits in this Gonzo PR "year in review" for 2025. In January, the year began with a rough patch of road when Moxie, our beloved English Creme Golden Retriever, suffered abuse prompted by neglect at the hands of a local groomer, We Suds 'Em.When Moxie turned 13 years old on January 8, she was happy and healthy until we took her for a grooming session at We Suds 'Em, a local canine grooming facility that we had used for decades. The attendants were well aware of the need for extra care and tenderness when grooming senior dogs. Despite their assurances, they failed to provide a safe place to dry, such as putting her in a kennel. Instead, they put her in a choke chain that resulted in severe bruising on her neck.Moxie's terrified look and persistent cough told us that something was wrong, so we took her to Westmoreland Animal Hospital. Dr. B. checked her neck area and told us:"Moxie has been choked." She shaved her neck area, revealing black and blue marks and prescribed anti-inflammatory medication. Apparently, the groomer utilized a noose to keep her in place until we picked her up (we live five blocks away). Incensed, we developed talking points for further discussion.
We immediately called the groomer, who denied wrongdoing and referred us to the owner, who refused to accept responsibility for Moxie's injuries and offered video evidence of Moxie while she was on the grooming table. "We have video cameras trained on all of our grooming tables," the manager noted. He offered to meet us at a coffee shop to review the video footage. What he didn't say was that once the dogs are off the tables, they are no longer under video surveillance.
In an email to the manager, I responded thusly: "Yesterday, the groomer called and, instead of offering an explanation for the injury or even sympathy and concern, she assumed a defensive posture, commenting that Moxie had increasingly become a liability (this is the first we had heard anything like that in 13 years) and even accused Moxie of contaminating a co-worker with ringworm. At that point, we recalled that the groomer seemed quite tense and anxious when we picked up Moxie."
"Something did happen to Moxie at We Suds ‘Em on February 17. Regarding the groomer's suggestion that Moxie is a liability, we don’t understand why the business didn’t reach out to us on this issue sooner, and why are we learning about this just now? The burden of responsibility for making the decision whether to groom is on the business. The groomer could have told us at any time that grooming Moxie no longer makes business sense. That decision is on you guys."
"As you know, we have been clients of We Suds ‘Em for decades and have invested in your business loyally in grooming our dogs over many years. We’re just trying to understand your lack of transparency concerning what happened at the appointment. The point of our contact is to figure out exactly what happened, receive an apology, and solicit a promise to do better for all the older dogs out there who you might be grooming in the future. I look forward to hearing from you. Thanks."
The owner's response was less than satisfactory:"Pet safety is our highest priority at We Suds 'Em. After reviewing the video footage twice from the second Moxi (sic) entered our facility until the second she left, I am confident that Moxi received the highest quality of care and did not encounter anything 'traumatic' or sustain any injuries while in our care. We believe in 100 per cent transparency and would be more than happy to arrange a time to review the camera footage."At this point, it was clear the owner had no intention to admit that Moxie had been placed in a noose, nor offer an apology or promise to do better when grooming senior dogs. The next few weeks were pure hell, as Moxie began to both lose her appetite and control of her bowels. Her persistent cough grew worse, and family members shared shifts to provide hospice care. One thing about goldens: they hide their pain to the very end. Moxie would pass away on March 21, the first day of spring.
Our next message to the owner would be our last: "While acknowledging your sympathy for our devastating loss, we must decline your offer to review your video footage. As we discussed, the footage is not inclusive of Moxie’s complete session. It would be a fruitless and painful exercise. We know that Moxie’s injury resulted from her trip to We Suds ‘Em. Therefore, our business here is concluded. I will now be obliged to summon the Rancor and release the Kraken."
The last comment was a not-so-subtle reference to turning the kids loose on Reddit, Google Reviews and other social media platforms. Retribution was swift: "Your performative grief and self-congratulatory resume cannot obscure the undeniable truth: a dog died after sustaining injuries while in your care. By the way, her name was Moxie, not “Moxi.” That you couldn’t be bothered to get that right, not once, but repeatedly, says more than any of your long-winded statements."
"No one has accused you of intentional harm, but Moxie was hurt under your care. Instead of reflection, you’ve chosen self-defense, victimhood, and an embarrassing amount of self-gratification to distract from the issue at hand. You've spent more time talking about yourself than you have about what actually happened. Your tone throughout has been one of denial and blame-shifting. You chose reputation over reflection. Moxie is gone. Not from old age. From trauma."
Feedback was immediate and abundant on a variety of digital platforms, with numerous posts coming from current customers of We Suds 'Em. Here is but one example: "The lack of accountability this business is taking after their 'services' led to a dog’s death is despicable. Thank god nothing happened to my dog the time I brought her there. I will never use their service again and I would caution anyone who cares about their dog to find another groomer. DO BETTER."
Because Moxie's passing came just before the start of spring break, the entire family took a road trip in late March to an Airbnb rental on the Washougal River in Washington. The facility, known as Three Waterfalls Lodge, was the perfect setting for a week of rest, repose and recollection. The wilderness retreat, built by a prominent Portland judge, provided a relaxing venue for the family to reflect on our loss and plan for a summer of extensive travel in the U.S. and Europe.
After spring break, it was back to school in my role as professional advisor for the University of Oregon chapter of the Public Relations Student Society of America and board member of PRSA Oregon. In April, UO PRSSA organized the well received "Meet The PRos," with recent SOJC graduates returning to campus to provide valuable insights for students as they prepare to enter the job market, In May, our group organized another stimulating professional development tour in Portland.
In June, we took a road trip to the Owl Conservatory, our wilderness retreat in the North Cascades. Anticipating another vicious fire season, we thinned much of the dead Douglas fir and lodgepole pine decimated by the western pine beetle infestation that pervades the upper Wenatchee River Valley on the eastern slopes of the North Cascades. The effort was prescient because fire season began early this year. Campfires would be banned from the Fourth of July until October 15.
With much of the North Cascades wilderness bottled up so early in the season to deter major forest fires, we pivoted to plan a course of action to follow the monk's trail from Bavaria through the Alps into Italy and specifically, the Italian Riviera. The junket took us to Munich first for a week, followed by a train ride though Brenner Pass in the heart of the Alps to Bolzano in South Tyrol. After a week in Bolzano, we hopped another train bound for Vernona, Milan, Torino and Genoa.
We took other trips for the remainder of the summer, including excursions to the Midwest, Las Vegas and St. George, Utah. Unfortunately, all the air travel led to a bout with the most recent variant of COVID in September. But in October, it was back to the Owl Conservatory to clean up a selective cut of dead lodgepole pine and Douglas fir, roll up all the hoses and and winterize the Owl Conservatory for the season.
By fall, the UO chapter of the Public Relations Student Society of America was back in action, and in my role as professional advisor for the group, we made another excursion to Portland for a professional development tour. This time, we visited Gard Communications, a full-service creative, digital and public relations agency, and Wieden and Kennedy, an independent and global agency that has developed advertising for some of the world's most iconic brands, including Nike and Starbucks.